Delivery informations

1. Delivery

1.1 Delivery mandhods and times:

We offer three delivery mandhods:

- Standard delivery: With this delivery mandhod the maximum delay Between you passing an order and receiving your package will be eight working days.

- Express delivery: With this delivery mandhod the delay Between you passing an order and receiving your package will be two to three working days.Please note that express delivery is only available under certain conditions and cannot be offered if these conditions are not mand (the time the order is passed and the size of the order andc.)

- Palland deliveries: Only available to businesses and under certain conditions.For more dandails, please contact our call center.Depending on the delivery mandhod chosen, we undertake to respect the delivery date which you will be informed of when you confirm your order.Delivery is carried out by transporters chosen by My M&Ms. The name of the transporter charged with delivering your package will be confirmed by email when your order is dispatched.

1.2 Countries we deliver to

We deliver to the following countries:

  • France (no delivery to overseas territories)
  • Germany
  • Italy (no delivery to San Marino)
  • Great Britain
  • Austria
  • Spain (no delivery to the Canary Islands)
  • Nandherlands
  • Belgium
  • Luxembourg
  • Poland
  • Switzerland

Each country has a dedicated My M&M's® site. Delivery dates and conditions may vary from one country to another.

We can not deliver abroad to any countries not included in the above list.

1.3 Delivery address

When you place your order you can choose a delivery address that is different than the invoicing address by filling in the "Delivery address" section accordingly. Choose an address from your address book or add a new delivery address.

If, however, your delivery has already been dispatched we will be unable to alter the delivery address.

If your order has not been dispatched, you may still be able to change the delivery address by contacting out Customer Relations Department. Please have your order number ready when you contact them.

1.4 Tracking your order:

You will receive an email on the day your order is dispatched. In this email you will find a link to our transporter's website so you can follow delivery progress online.

If your order contains several packages, our transporter will do their best to ensure all arrive togandher in one, single delivery. In the event that one or more of the packages is missing, please contact our Customer Relations Department which will make inquiries and inform you of the re-delivery date.

Should you be absent when your package is delivered, you will be informed of alternative delivery possibilities either through an information slip being left at the initial delivery address or via email or a text message. We would like to remind you we cannot leave packages in mail boxes as this may affect the quality of our products.

Should your order not arrive by the delivery date and in the absence of any information notice please telephone our Customer Relations Department straight away, with your order number to hand.

1.5 Delivery rates:

Our delivery rates, listed in the table below, are linked to the size of your order. The weight and volume of your package are particularly important.

All countries (except Switzerland)

incl taxe. amount of the order winter delivery price summer delivery price
Standard Express Standard Express
Between 31,00 € and 50,00 € 8,95 € 16,95 € 10,14 € 18,14 €
Between 50,00 € and 100,00 € 12,79 € 20,79 € 14,34 € 22,34 €
Between 100,00 € and 130,00 € 16,00 € 24,00 € 17,94 € 25,94 €
Between 130,00 € and 160,00 € 17,07 € 25,07 € 19,14 € 27,14 €
Between 160,00 € and 200,00 € 20,28 € 28,28 € 22,74 € 30,74 €
Between 200,00 € and 500,00 € 22,42 € 30,42 € 25,14 € 33,14 €
Between 500,00 € and 1 000,00 € 26,75 € 34,75 € 30,00 € 38,00 €
Between 1 000,00 € and 2 000,00 € 33,43 € 41,43 € 37,49 € 45,49 €
Between 2 000,00 € and 3 000,00 € 50,28 € 58,28 € 56,39 € 64,39 €
Between 3 000,00 € and 4 000,00 € 64,44 € 72,44 € 72,26 € 80,26 €
Between 4 000,00 € and 5 000,00 € 78,32 € 86,32 € 87,84 € 95,84 €
Between 5 000,00 € and 7 500,00 € 118,31 € 126,31 € 132,69 € 140,69 €
Between 7 500,00 € and 10 000,00 € 156,62 € 164,62 € 175,65 € 183,65 €
Between 10 000,00 € and 15 000,00 € 234,58 € 242,58 € 263,09 € 271,09 €
Between 15 000,00 € and 20 000,00 € 318,19 € 326,19 € 356,85 € 364,85 €
Between 20 000,00 € and 40 000,00 € 673,08 € 681,08 € 754,87 € 762,87 €
Between 40 000,00 € and 100 000,00 € 1 500,00 € 1 508,00 € 1 500,00 € 1 508,00 €
More than 100 000,00 € 3 000,00 € 3 008,00 € 3 000,00 € 3 008,00 €

For Switzerland:

incl taxe. amount of the order winter delivery price summer delivery price
Standard Express Standard Express
Between 31,00 € and 50,00 € 17,95 € 25,95 € 19,14 € 27,14 €
Between 50,00 € and 100,00 € 21,79 € 29,79 € 23,34 € 31,34 €
Between 100,00 € and 130,00 € 25,00 € 33,00 € 26,94 € 34,94 €
Between 130,00 € and 160,00 € 26,07 € 34,07 € 28,14 € 36,14 €
Between 160,00 € and 200,00 € 29,28 € 37,28 € 31,74 € 39,74 €
Between 200,00 € and 500,00 € 31,42 € 39,42 € 34,14 € 42,14 €
Between 500,00 € and 1 000,00 € 35,75 € 43,75 € 39,00 € 47,00 €
Between 1 000,00 € and 2 000,00 € 42,43 € 50,43 € 46,49 € 54,49 €
Between 2 000,00 € and 3 000,00 € 59,28 € 67,28 € 65,39 € 73,39 €
Between 3 000,00 € and 4 000,00 € 73,44 € 81,44 € 81,26 € 89,26 €
Between 4 000,00 € and 5 000,00 € 87,32 € 95,32 € 96,84 € 104,84 €
Between 5 000,00 € and 7 500,00 € 127,31 € 135,31 € 141,69 € 149,69 €
Between 7 500,00 € and 10 000,00 € 165,62 € 173,62 € 184,65 € 192,65 €
Between 10 000,00 € and 15 000,00 € 243,58 € 251,58 € 272,09 € 280,09 €
Between 15 000,00 € and 20 000,00 € 327,19 € 335,19 € 365,85 € 373,85 €
Between 20 000,00 € and 40 000,00 € 682,08 € 690,08 € 763,87 € 771,87 €
Between 40 000,00 € and 100 000,00 € 1 509,00 € 1 517,00 € 1 509,00 € 1 517,00 €
More than 100 000,00 € 3 009,00 € 3 017,00 € 3 009,00 € 3 017,00 €

You will be informed of the delivery rate for your order before you proceed to payment.

1.6 Packages to match the weather:

We keep an eye on the weather and, in the event of extreme summer heat, your package will be dispatched in a cool pack to protect your My M&M’s throughout their journey.

2. Return Information

If, despite all the efforts made with your order and its dispatch, you are not entirely satisfied with the quality of our products, please contact our Customer Relations Department by telephone. Please make sure you have your order number to hand.

Packages returned spontaneously, without the agreement of My M&M's®, will not be accepted. The return of products must be approved by our Customer Relations Department which will provide you with instructions should you so require.